With the acceptance of community transmission and the increasing likelihood of exposure events occurring,  the Veterinary Profession has been assessing the operational risks to staff and customers. Under the Government Worksafe guidelines we operate at, we have identified that parts of our work place are considered to be High Risk. That is; we have close contact (often less than 1 meter spacing) with large numbers of people per day for periods of time that often exceed 15 minutes. For other parts of our business we have different risk factors such as our lower risk Country Vets. Our open retail space at the front of house where distancing, numbers and contact time is managed well is another area with its own risk profile.

What this means in practical terms is our open retail space/reception area will continue to operate as usual.

However, we will be requiring mask wearing for entry into our small consultation rooms and ‘back of house’ with a limit to one person per household (other than care giving situations).

Where a mask is unable to be worn we have created a new consultation area that has larger spacing, higher natural ventilation and is also where families can gather when pets are needing special visits for hospital stays or forever farewells.  For general visits we will still only be able to offer one person per house hold. Also as we only have one room of this type it will need to be booked with us ahead of your visit.

For our Country Vets, things will continue as they are with sensible precautions will be taken and any of your concerns respected.

We continue to ask you to wear masks and to avoid coming to the clinic if you have any symptoms or contact with Covid-19. Don’t hesitate to contact us and discuss any particular concerns or requirements that you have with any of these matters.

We really appreciate your patience and cooperation as we navigate this strange new world.

Best wishes from the Team at Town & Country Vets